Help Center
How can we help you?
Find quick answers below or reach out to our support team — we typically reply within 24 hours.
Email Support
support@kcalaitracker.app
Reply within 24 hours
Support Hours
Mon – Fri, 9 AM – 6 PM
Jakarta time (WIB, UTC+7)
Report a Bug
Include device info
We fix critical bugs within 48h
Frequently Asked Questions
How do I cancel my subscription?+
On iOS: Settings → Your Name → Subscriptions → kCal AI → Cancel. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → kCal AI → Cancel.
My food scan result seems inaccurate. What should I do?+
Make sure the food fills the frame and the lighting is good. For complex dishes, tap individual ingredients to adjust their portions manually. You can also use the text search as an alternative.
How do I delete my account and all my data?+
Email us at support@kcalaitracker.app with the subject "Account Deletion Request" from your registered email. We will process your request within 30 days.
Can I restore my premium subscription on a new device?+
Yes. Log in with your account on the new device, go to Settings → Subscription, and tap "Restore Purchase". If the issue persists, contact us.
The app is crashing or not loading. What should I try?+
First, try: (1) Force-close and reopen the app, (2) check your internet connection, (3) update to the latest app version, (4) restart your device. If the problem persists, contact us with your device model and OS version.
How do I sync my data across devices?+
Sign in with the same account on all devices. Data syncs automatically when you are connected to the internet. Make sure you are using the same email across all devices.
Still need help?
Our support team is here for you. Send us a detailed message and we'll get back to you as soon as possible.
support@kcalaitracker.app